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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arleen Menard

October 30, 2025

5  out of  5
rating by Arleen Menard
"I have been talking with Barrett at the Mike Smith agency in California and he is so professional yet friendly and so helpful. He explained my options so that I understood my coverages on both my auto and renter’s policies. On top of that he was able to beat any other pricing that I had received from other insurance companies. He is always there for me if I have any questions and is quick to respond. I would have to say that one of the main reasons that I chose State Farm as my insurance company is because of Barrett’s kindness, understanding, and enthusiasm. I would recommend anyone that I know that is needing insurance to talk to Barrett at State Farm before looking anywhere else!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Eric Palmer

October 28, 2025

5  out of  5
rating by Eric Palmer
"I had the pleasure of working with Barrett Pepe. He really went the extra mile to assist me in procuring insurance for a home that I was having trouble getting insurance for. He was very professional and instilled nothing but confidence in his ability to come through. He is a great asset to Mike Smith. I will continue to use him for all my insurance needs!"
We responded:
"Thank you for sharing your experience working with Barrett from our office. We are so happy to have you as our client!"
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Sarah Ashley Bernal

October 1, 2025

5  out of  5
rating by Sarah Ashley Bernal
"Victoria was outstanding—knowledgeable, helpful, and made signing up for life insurance a breeze."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Thomas Cano

September 29, 2025

5  out of  5
rating by Thomas Cano
"Victoria was very pleasant and very knowledgeable definitely a 5 star"
We responded:
"Thank you for sharing about working with one of our team members. Our goal is to have everyone have that same type of interaction. And thank you for valuing her experience and knowledge! "
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Susan Skanes

September 26, 2025

5  out of  5
rating by Susan Skanes
"I really appreciated Victoria's assistance while purchasing my Auto Insurance. She has a quality of thoroughness that assists her customer to determine their wants and needs. She actually prepares her customer to move on to the next step in making their purchase. Victoria is comfortable, and pleased to be in the business of Insurance. Selling Insurances are her specialties. Susan Skanes"
We responded:
"Thank you, Susan. We agree! Victoria is very thorough and caring. It's one of the reasons she is one of our valued team members."
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Laura Bernal

September 26, 2025

5  out of  5
rating by Laura Bernal
"I worked with Victoria at State Farm for both auto and life insurance policies, and I couldn’t be more impressed. She explained everything clearly, answered all my questions with patience, and made sure I understood every option. Victoria is professional, kind, and genuinely dedicated to helping her clients find the right coverage. She turned what could have been a stressful process into a smooth and positive experience. I would absolutely recommend her to anyone looking for an agent who is both skilled and compassionate."
We responded:
"Thank you for the review, Laura. Life insurance is really important to all of us in the office. I am glad your experience was a positive one!"
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steve kahn

September 22, 2025

5  out of  5
rating by steve kahn
"I got into a fender bender a month ago and I filled a claim. Mike called me and we worked thru the best way to file and keep my insurence rates down. I called their office on a home replacment cost question recently and Vicoria was very helpful. She knew all my insurece pollcy information right away. Very helpful."
We responded:
"Hey, Steve! I am glad we were able to work through that claim with you. Thanks for taking the time to let others know about the experience you had with us. It means a lot!"
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Bryce Murray

September 17, 2025

5  out of  5
rating by Bryce Murray
"You guys always nail it!!!! thank you so much for making it not only easy but fun to pay my bills LOL"
We responded:
"Bryce, it's always a pleasure to work with you. Thank you for the kind review. We really appreciate it. -Mike Smith"
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Elizabeth Clanin

September 15, 2025

5  out of  5
rating by Elizabeth Clanin
"Victoria is a great agent have known her for over ten plus years she is like family like a big sister to me and an aunt to girls"
We responded:
"Hi, Elizabeth. Victoria has a tendency to treat everyone like family (that is just the type of person she is). While we don't think our team's connection with every client will be like that, we certainly work hard to provide caring and efficient service!"
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Mike Gorman

September 15, 2025

5  out of  5
rating by Mike Gorman
"Rochelle was very helpful when I was updating a couple of my State Farm policies earlier this year and also recently in making sure I had the right coverage for driving a rental car in Canada. Great service!"
We responded:
"This is great, Mike. Thank you for sharing your experience working with our team here in the office. We look forward to many more interactions!"
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Ken Randall

September 12, 2025

5  out of  5
rating by Ken Randall
"Process was very easy. Agents were very helpful"
We responded:
"Hi, Ken! Thank you for taking the time to share your experience working with our office. We look forward to serving you and your household."
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Bill Mackesey

September 12, 2025

5  out of  5
rating by Bill Mackesey
"New to SLO but have had many years with State Farm. Rochelle was great to work with to get our cars insured. She took the time to walk me through all the details and sign me up with exactly what we needed. Thanks Rochelle!"
We responded:
"Bill, thank you for the kind review. Welcome to SLO, we are glad to have you!"
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George Lund

September 11, 2025

5  out of  5
rating by George Lund
"Barrett was the main reason I choose State Farm over other quotes. He followed up and kept in contact with me. State farm wasn’t the less expensive option but the customer service sold me."
We responded:
"We love to hear that, George. We don't always promise to be the cheapest, but we believe the value of our team is worth a little extra. Thank you!"
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Mervin Villaflor

September 10, 2025

5  out of  5
rating by Mervin Villaflor
"Highly recommended!! I am customer since a year and my premium decreased with reasonable price."
We responded:
"Thank you for your recommendation, Mervin. We really appreciate your business with us!"
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Ross Reynolds

September 6, 2025

5  out of  5
rating by Ross Reynolds
"Rochelle provided excellent support and guidance with our insurance needs after moving from another state."
We responded:
"That's great to hear, Ross. Dealing with insurance in other states can be challenging. I am glad we were helpful! "
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Diane Matthews

September 5, 2025

5  out of  5
rating by Diane Matthews
"I had the best time talking to Rochelle schell she was the best"
We responded:
"Thank you for sharing your experience working with Rochelle. We appreciate it!"
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Martha

September 5, 2025

5  out of  5
rating by Martha
"Mike and Victoria were extremely helpful and professional. Working with them and getting the right insurance was a breeze! THANK YOU VERY MUCH!"
We responded:
"Hi Martha! It was a pleasure working with you. Thank you for placing your trust in us and State Farm to protect what is important to you!"
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Jennifer Sanders

September 3, 2025

5  out of  5
rating by Jennifer Sanders
"Offered better price and coverage than my existing policy, made the transition easy, communicated well, very responsive and organized."
We responded:
"Thank you, Jennifer! We are so happy everything worked out for you here and we look forward to taking care of you in the future!"
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cynthia

September 2, 2025

5  out of  5
rating by cynthia
"I needed to make changes to my policy and I had a great experience with this place! Barrett, who I spoke with on the phone, was very helpful and friendly and walked me through my options in a competent and patient way. 10/10, thanks again."
We responded:
"Cynthia, thank you for taking the time out of your day to share your experience with our team. We really appreciate having you here with us!"
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Carolanne Pruner

August 20, 2025

5  out of  5
rating by Carolanne Pruner
"Rochelle went above and beyond to help me find the right coverage for my (2) new condo's in Las Vegas. This was unusual coverage that I needed for these rentals but she did it and I will always use her. Highly Recommended!"
We responded:
"Thank you for sharing your experience working with Rochelle from our office. We are so pleased to have you as our client!"
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Elijah D

August 12, 2025

5  out of  5
rating by Elijah D
"I’ve been a customer of Victoria Pollock since 2021, and she has consistently gone above and beyond to provide excellent service. She’s always friendly, knowledgeable, and quick to answer any questions I have. Whether it’s explaining coverage details or helping with policy changes, Victoria makes the process smooth and stress-free. I truly appreciate her professionalism and dedication — I wouldn’t want to work with anyone else for my insurance needs! – Elijah Del Valle"
We responded:
"Thank you for posting this review! Our agents work hard to provide appropriate and personal care. I am glad that has been your experience! "
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Marlene Gonzalez

August 12, 2025

5  out of  5
rating by Marlene Gonzalez
"Victoria Pollock was very knowledgeable about insurance . I really appreciate that she was so friendly and kind and went over everything very professional."
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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James W Silva

July 31, 2025

5  out of  5
rating by James W Silva
"Mike helped my wife and I get a great life insurance rate. He did a wonderful job helping us determine what the right amount of coverage for each of us was. We will shortly be changing our car insurance over to him as well"
We responded:
"James, thank you for taking the time out of your day to leave this review. I appreciate you and look forward to working with you in the future!"
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Tamzen Stringham

July 16, 2025

5  out of  5
rating by Tamzen Stringham
"We totaled our travel trailer while on vacation in a remote area of Idaho. Mike was compassionate and very helpful. Highly recommend Mike and his insurance agency."
We responded:
"We were so sorry to hear about the trailer, but so relieved you weren't seriously hurt. We were happy to be there for you!"
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Andrew Eastham

July 10, 2025

5  out of  5
rating by Andrew Eastham
"Mike Smith took over when my State Farm agent of many years retired. He and his staff have been helpful and friendly. Yvonne Gray in particular went above and beyond by personally photographing the roof of my house in S.L.O. when that was necessary to address concerns and I was out of state and unable to do so."
We responded:
"Thank you for taking the time to leave this review Andrew! We strive to do our best to personalize our service and take care of our customers. We appreciate your business!"