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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julia Adame

July 7, 2026

5  out of  5
rating by Julia Adame
"Excellent experience getting re-established with State Farm, as I am moving from Washington to California!
Barrett Pepe helped me out, and as a gal on a budget, I sincerely appreciated his efforts in getting me covered in a supremely cost-effective way. Loyalty at State Farm truly pays off. I was able to carry over my loyalty discount across state lines - score. So much gratitude for this seamless, easy process. You guys have a customer for life!"
We responded:
"This is great to hear, Julia. We will be with you each step of the way!"
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Katherine Currie

July 1, 2026

5  out of  5
rating by Katherine Currie
"Many thanks to Victoria for fast, professional service in managing changes to our liability policies. She represents the business very well!"
We responded:
"Thank you for relaying your experience working with Victoria from our office. And thank you for being our customer!"
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J Thomas

June 26, 2026

5  out of  5
rating by J Thomas
"Everyone I have had contact with at Mike Smith State Farm Ins.has been welcoming and helpful. I especially appreciate working with Victoria Pollock, who has helped me with my auto and homeowner's insurance policies. She makes sure that my plans are suited to my needs, and is aways willing to go over the details with me and answer all my questions."
We responded:
"Thank you for taking the time to share your experience. We really value this review and I am glad you found your interaction with our team helpful!"
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Mary Foppiano

June 9, 2026

5  out of  5
rating by Mary Foppiano
"Victoria Pollock has been very friendly and professional and has really helped us to update all of our home and vehicles coverages."
We responded:
"Thank you, Mary! Victoria and many of our team work really hard to give good advice and process timely changes. Thank you for the appreciation."
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Joey Leone

May 11, 2026

5  out of  5
rating by Joey Leone
"I’ve been a State Farm customer for over 10 years, and working with Victoria Pollock in Mike Smith’s office has been nothing short of outstanding. Victoria has helped me with multiple policies over the years, including homeowners insurance, life insurance, and most recently my auto insurance. She was even able to save me $500 a year by bundling my homeowners and auto policies.
Victoria is incredibly responsive, knowledgeable, and friendly, and she always goes out of her way to answer every question I have about my coverage. She takes the time to explain my options and makes sure I feel confident in my coverage. It’s rare to find someone who consistently provides this level of service year after year. I highly recommend Victoria and Mike Smith’s State Farm office for any insurance needs in San Luis Obispo.
Joseph Bloom
Los Osos , CA"
We responded:
"Thank you for sharing your experience working with our office, Joseph. It means a lot to me and Victoria that you value her advice and expertise. We are looking forward to being there for you wherever life leads you."
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Robert Sanders

May 7, 2026

5  out of  5
rating by Robert Sanders
"Victoria was great. She spent a lot of time with me explaining the different plans and options. She has a great personality and patience. I will recommend her to anybody that I know that needs insurance. You are lucky to have her on your team"
We responded:
"Thank you for writing this review, Bob. I am glad you experienced our team as patient and personable. We are thankful for your business!"
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Jim & Debbie Van Haun

May 2, 2026

5  out of  5
rating by Jim & Debbie Van Haun
"From 1 agent to another and what a difference! Within a week of transferring our business to Mike's office we had the pleasure of undergoing a review of our coverage with Mike. All the items were discussed and explained. Mike is genuinely concerned that we get the coverage that best suited us."
We responded:
"I really appreciate you taking the time to write this review. We look forward to taking care of you no matter what the future holds!"
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Marcus Wolf

May 1, 2026

5  out of  5
rating by Marcus Wolf
"Micah Covert who works in this branch, helped me insure my fiance's wedding ring. He made the process very easy and and did most of the hard stuff for us. I can now sleep easy at night knowing her ring has complete coverage whether being lost or damaged. He even got me a small rebate when he recognized I overpaid the first month. Thanks Micah and State Farm!"
We responded:
"You're welcome Marcus! Thank you for the review, we seek to do what is right for the customer in every interaction."
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John Tuohy

March 16, 2026

5  out of  5
rating by John Tuohy
"Wonderful experience with Heather White at Mike Smith's State Farm Office. She was able to provide several insurance scenarios that helped me decide on the type of coverage that best fit our needs."
We responded:
"John, we really appreciate you taking the time to leave this review. I am so glad we were helpful in your decision making. Thank you!"
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Ask Sabrina

March 12, 2026

5  out of  5
rating by Ask Sabrina
"I worked with agent Victoria Pollock, her compassion, reassurance and highly detailed knowledge put me at ease. So grateful for her!

“When my parents passed away, the hardest part wasn’t the grief — it was realizing nothing had been prepared.”

I was completely unprepared — and unfortunately, so were they. As a single mother at the time, trying to handle burial costs and leftover bills while grieving was incredibly overwhelming.

Life insurance would have taken that burden off my shoulders.

For such a small monthly cost, it can give your family something priceless: peace of mind. None of us know how long we have, but we can make sure the people we love are protected.

After years of being in survival mode raising my kids, I finally took the step to set something up. Victoria Pollock answers every question with patience, clarity and full transparency. So grateful to have finally put this in place!"
We responded:
"Wow Sabrina! Thank you for sharing your story as part of this review. We appreciate your business here with us."
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David Reid

January 27, 2026

5  out of  5
rating by David Reid
"My agent was Victoria and she was more than helpful. Went way out of her way to answer my questions. Had the answers worked with me on scheduling was very patient didn’t hound me an exceptional person and agent."
We responded:
"Hi David, thank you for sharing your experience working with Victoria. We appreciate you taking the time."
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Jade Berdeja

December 30, 2025

5  out of  5
rating by Jade Berdeja
"Victoria at State Farm was wonderful to work with. She explained my life insurance options clearly, answered all my questions, and made the process simple and stress-free. Highly recommend her!"
We responded:
"I am so glad you found a policy that met your needs for life insurance. Thank you for sharing your experience with others, Jade!"
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Susan Smith

December 30, 2025

5  out of  5
rating by Susan Smith
"I spoke with Victoria today regarding updating our car insurance. We covered a lot of information which she explained thoroughly and concisely. She helped me adjust our coverage to meet our current needs and I couldn’t be happier. She also followed up by phone which was much appreciated because not all agents take the time to do this. I’m very satisfied."
We responded:
"Thank you for the glowing review, Susan! We appreciate the time you took to write this and we appreciate your business!"
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Jared F

December 23, 2025

5  out of  5
rating by Jared F
"Looking at making some changes to my insurance policies and Victoria was so helpful and patient, great friendly customer service."
We responded:
"Thank you for sharing your experience, Jared. As a local agency we care about the welfare of our customers and community. I am glad you found us helpful and friendly!"
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Roger Jump

December 19, 2025

5  out of  5
rating by Roger Jump
"I bought a used car to replace my older car and was driving by the State Farm office on my way home, so decided to stop in and get the insurance taken care of. Victoria was the only one there and she helped me out, answered all my questions, was very pleasant, even laughed at my jokes, and I was done in about 10 Great customer service."
We responded:
"Thank you for your review, Roger! We appreciate you stopping by, my team and myself will be standing by for you in the future."
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Maxine Hartley

December 18, 2025

5  out of  5
rating by Maxine Hartley
"I’ve been a member with State Farm Insurance for over 25 years. Shari Robashotti was my original agent before Mike Smith took it over. Victoria is my agent and she has gone above and beyond helping me with any and all issues and needs! I highly recommend them! 4 star review"
We responded:
"Thank you, Maxine! We really appreciate you taking the time to do this review. And thank you for being a loyal client for so many years!"
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Tina Nguyen

December 14, 2025

5  out of  5
rating by Tina Nguyen
"Victoria at Mike Smith Agency has been such a sweetheart at helping me choose bundles for car and home insurance. She is always willing to hop on phone calls and do follow-ups to make sure everything runs smoothly. She gets things processed quickly and alway willing to listen to your needs! Definitely would recommend her to everyone."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Todd Elmer

December 10, 2025

5  out of  5
rating by Todd Elmer
"We recently relocated from out-of-state and were already using State Farm for our vehicle insurance. Rochelle gave us a good quote over the phone and made it very easy to accomplish an interstate transfer with our representative from the former office. The whole experience was very pleasant, informative, professional, and timely! We can certainly recommend this office. Thank you very much!"
We responded:
"Hi Todd! It was a pleasure getting you all set up for CA insurance. We appreciate sharing your experience and we are happy to have you with us!"
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Susan Schindler

December 9, 2025

5  out of  5
rating by Susan Schindler
"Being in my mid 80's, I began searching through insurance agencies for a combined home owner and car policy that would decrease our monthly insurance expense. I found it at State Farm.
However, I'm a novice to the insurance industry, as my husband always handled this for us. Fortunately, I found a very knowledgeable agent in Victoria Pollock. She patiently explained the terms and their meanings and answered all my questions without making me feel like a newcomer. She treated me as a good friend while leading me through the process. I ended saving a sizeable amount of money by going with them, which really helps our limited income.
Susan Schindler"
We responded:
"Hi, Susan! Thank you for sharing your experience working with Victoria. We find that whether you are 80 or 18, insurance can be hard to understand. Good advice can be valuable when you get insurance and helps you make informed decisions. We are happy to have you as our client."
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monkey see

December 5, 2025

5  out of  5
rating by monkey see
"Victoria Pollock was very helpful and help me save a tons of money for a trip! Great service and pleasant attitude!"
We responded:
"Thank you very much for taking time out of your day to let us know how we are doing. I really appreciate the review."
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Anthony Banks

December 4, 2025

5  out of  5
rating by Anthony Banks
"Hey just wanna give a bigg shout to Barret and the staff at Mike's state farm for always being on it and friendly and help full I recommend Mike state farm there number 1 in my books"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Arleen Menard

October 30, 2025

5  out of  5
rating by Arleen Menard
"I have been talking with Barrett at the Mike Smith agency in California and he is so professional yet friendly and so helpful. He explained my options so that I understood my coverages on both my auto and renter’s policies. On top of that he was able to beat any other pricing that I had received from other insurance companies. He is always there for me if I have any questions and is quick to respond. I would have to say that one of the main reasons that I chose State Farm as my insurance company is because of Barrett’s kindness, understanding, and enthusiasm. I would recommend anyone that I know that is needing insurance to talk to Barrett at State Farm before looking anywhere else!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Eric Palmer

October 28, 2025

5  out of  5
rating by Eric Palmer
"I had the pleasure of working with Barrett Pepe. He really went the extra mile to assist me in procuring insurance for a home that I was having trouble getting insurance for. He was very professional and instilled nothing but confidence in his ability to come through.
He is a great asset to Mike Smith. I will continue to use him for all my insurance needs!"
We responded:
"Thank you for sharing your experience working with Barrett from our office. We are so happy to have you as our client!"
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Sarah Ashley Bernal

October 1, 2025

5  out of  5
rating by Sarah Ashley Bernal
"Victoria was outstanding—knowledgeable, helpful, and made signing up for life insurance a breeze."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Thomas Cano

September 29, 2025

5  out of  5
rating by Thomas Cano
"Victoria was very pleasant and very knowledgeable definitely a 5 star"
We responded:
"Thank you for sharing about working with one of our team members. Our goal is to have everyone have that same type of interaction. And thank you for valuing her experience and knowledge! "