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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Van

March 17, 2025

5  out of  5
rating by John Van
"Victoria was terrific explaining my auto insurance and guiding me through the necessary steps to switch my health insurance supplement to State Farm. She couldn’t have been more accommodating, professional and friendly. She’s a real asset to your agency!"
We responded:
"That's great to hear John. Thank you for trusting us with your insurance, we will be here with you each step of the way. Thank you for sharing your experience with others!"
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James Pritchett

February 28, 2025

5  out of  5
rating by James Pritchett
"Rochelle was absolutely amazing! Thank you so much for all your help."
We responded:
"James, thank you for sharing your experience working with Rochelle from our office. We are happy to help you and are thankful for our relationship with you."
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Robbin Bridges

February 6, 2025

5  out of  5
rating by Robbin Bridges
"Victoria has been helping me go through all our policies at State Farm at Mike Smiths office in San Luis Obispo. She was professional, courteous, & experienced in getting our policies reviewed & updated. I would highly recommend calling their office for all your home, business, auto, & life insurance coverage."
We responded:
"Thank you, Robbin. It's reviews like this that motivate us to continue doing good work. I will pass this along to Victoria as well! We are grateful!"
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Patricia Messer-Perry

January 25, 2025

5  out of  5
rating by Patricia Messer-Perry
"Mike Smith (lovingly called “Jake” by my daughter) has been our Insurance Agent for many years. He and his friendly knowledgeable staff efficiently service 3 generations of our family’s insurance needs. My dad, myself and my daughter are so grateful for the swift and empathetic care they provide when we unfortunately suffer a loss!! We have Life Insurance Policies, Auto Policies and Residential Policies with Mike’s agency. They keep us updated on changes in the insurance industry that affect us or important milestones in our policies that need to be adjusted!! We appreciate the old fashioned customer service and feel very safe in their personal care❤️"
We responded:
"I really appreciate the review and the longstanding relationship we have with you and your loved ones. And if there is another hard stretch, we will be there for that too. Thank you!"
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Aaron Gao

January 24, 2025

5  out of  5
rating by Aaron Gao
"Rochelle has done a fabulous job with helping me to save hundreds of dollars by switching to State Farm. She is very helpful and responsive. Great customer service definitely wins new clients. I am glad that I have switched. Thank you, Rochelle!"
We responded:
"Thank you for sharing the experience you had with Rochelle from our office. We really value the communication, and we are so happy we could help!"
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Preston Wallace

January 19, 2025

5  out of  5
rating by Preston Wallace
"We've had all our policies with Mike for years. Mike is knowledgeable, courteous, patient, and professional. He and State Farm have been amazing to us!"
We responded:
"I really appreciate sharing your experience, Preston. It has always been a pleasure working with you and your family!"
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Sebastian C Padua

January 15, 2025

5  out of  5
rating by Sebastian C Padua
"Working with Mike was wonderful! He explained the insurance plan and benefits in a way that was easy to understand. He set up my family so well. Thank you to Mike and his team at State Farm!"
We responded:
"Thank you, Sebastian. It was a pleasure getting you set up with us. We are looking forward to serving you and your family moving forward!"
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Loretta Zullo

November 3, 2024

5  out of  5
rating by Loretta Zullo
"Working with Mike Smith's office was amazing. I was always able to talk with someone every time I called for information or to get a question answered. Victoria was responsive, efficient and did a great job getting us coverage on our home and autos. Highly recommend."
We responded:
"Loretta, I appreciate you taking the time to share your experience working with our office. Thank you!"
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Llsmith Smith

October 3, 2024

5  out of  5
rating by Llsmith Smith
"I'm writing a review for Victoria Pollock Who is State Farm Insurance representative she was very helpful very knowledgeable what we needed in our policyI would like to thank Victoria for all her help and hard work"
We responded:
"Hi Lisa! Thank you for taking the time to appreciate Victoria's hard work. We value our customers and reviews like this. We will be here when you need us again!"
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Alexander Schneider

September 26, 2024

5  out of  5
rating by Alexander Schneider
"My respond is with gratitude to Rochelle Schell that professionally handled transformation of many Insurances of properties owned by Mercury Management Group, LLC Mrs. R. Schell was paying attention to every detail step by step accommodating Insurance Policies going over every detail to finalize to an absolute satisfaction. Alexander Schneider, President"
We responded:
"Thank you, Alexander, for trusting us to handle your insurance needs! Rochelle and our team genuinely care about getting things done right. Thank you for appreciating us and sharing your experience!"
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Sheri Smith LMT

September 24, 2024

5  out of  5
rating by Sheri Smith LMT
"Victoria is great to work with! She was so helpful and explained everything. Thank you so much Victoria!"
We responded:
"Thank you for taking the time to leave this review, Sheri. We are thrilled to have you as our client!"
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Henry O’Carroll

September 16, 2024

5  out of  5
rating by Henry O’Carroll
"RE: Request for DMV Mature Driver Certification Course Barrett, Always a pleasure to speak and work with you. Thank you for being the consummate professional you are and your patience in answering my wife’s questions concerning her auto policies. My wife and I definitely pursue the DMV Mature Driver Certification opportunity. I truly love the approachability of our SLO State Farm Agency-Mikes. One simply phone call ( no phone trees or out of country) experience. Thank you again for your time and expertise. Gratefully, Brian T. Lawson"
We responded:
"Brian thank you for sharing your message to our team with this review. We were genuinely encouraged and appreciated your perspective. "
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Dylan Linnenkamp

August 23, 2024

5  out of  5
rating by Dylan Linnenkamp
"Here's a review you can use: --- I highly recommend Mike Smith at State Farm! Mike and his team are not only knowledgeable and professional but also genuinely friendly and approachable. Whenever I have questions or need assistance, they are always responsive and eager to help. It's clear that they truly care about their clients, and it makes all the difference. If you're looking for an insurance agent who goes above and beyond, look no further!"
We responded:
"Dylan, I really appreciate you taking the time to share the experience you have working with our office. It is certainly true that the team cares about our clients and desire to be very responsive. It is always a pleasure to work with you!"
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karen beach

August 8, 2024

5  out of  5
rating by karen beach
"Mike Smith's office and his assistant, Rochelle Schell, were absolutely the most professional, efficient, and considerate people I have ever worked with. They exceeded my needs in every way! I will continue to use them when ever I have an insurance need. Big "Thank you" to Rochelle!"
We responded:
"Thank you for taking time to share your experience working with Rochelle from our office. We really appreciate your feedback and will continue to do our best to provide the best care possible."
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Lauren Estrella

July 25, 2024

5  out of  5
rating by Lauren Estrella
"Rochelle was extremely helpful, and quick in getting me a new auto policy. I appreciated her attention to detail and getting me a better price and coverage than the other quotes I received."
We responded:
"Hi Lauren! I am so pleased to hear about your conversation with Rochelle. Paying attention to our customers so we provide the best possible service is important to us. Thank you for sharing your experience."
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Anna Chang

July 6, 2024

5  out of  5
rating by Anna Chang
"Mike is always there when we need to add or make adjustments to our policies. We're so glad we made the switch. Can honestly say we have no regrets! Recently Barrett helped us and was great! Thanks Mike & your staff for taking good care of us!"
We responded:
"We love helping you and your family! Thank you for taking the time to share your experience. We are glad you made the switch too!"
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will barrow

July 5, 2024

5  out of  5
rating by will barrow
"Mike and his staff are amazing! Their office is easy to get to in San Luis Obipso and has plenty of parking. They’ve been able to help with our car insurance as well as life insurance."
We responded:
"Thank you Will! I am glad we can be there for you to help safeguard your family. Customers like you are what makes our work meaningful."
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Victoria Kromhout

June 26, 2024

5  out of  5
rating by Victoria Kromhout
"Mike Smith and his team at State Farm in San Luis Obispo are always available to assist our family with all our insurance needs. With 3 busy young drivers, we've had many incidents that need attention. Mike and his team always strive to get us the best rates and are prompt at replying to our calls. We highly recommend them and are grateful for the support they offer our family."
We responded:
"It has been a pleasure communicating with you through both good and hard times. Thank you for the review and thank you for being a valued client."
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Nathan Whitacre

June 15, 2024

5  out of  5
rating by Nathan Whitacre
"Mike Smith provided a very affordable life insurance policy from a company that is well known to stand behind their products. He was friendly, knowledgeable and professional throughout the whole process. It puts my mind at ease knowing that I have an excellent term life insurance policy from an agent I trust. I would highly recommend him for anyone looking for a life insurance policy."
We responded:
"Thank you for your review, Nathan. It was a pleasure working with you to take care of your life insurance needs. I find great meaning in providing this policy for you and your family, and I appreciate you coming to me."
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Bryce Murray

March 25, 2024

5  out of  5
rating by Bryce Murray
"All these people are my favorite super friendly super amazing I love State farm so much. Thank you everybody I can name a couple people mike, rochelle, victoria, I wish I knew the other people but those are the recent people that normally answer but thank you guys so much you guys always go above and beyond"
We responded:
"Bryce, it's always a pleasure to work with you. Thank you for the kind review. We really appreciate it. -Mike Smith"
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barbara sears

November 10, 2023

5  out of  5
rating by barbara sears
"Thank you Mike for having such a professional staff, I am glad I switched my account to your office. Thank you Rochelle for always being so kind and helpful on the phone. I feel that this office has my best interest and does not try to sell me something that I don't need. Thank you for all your help."
We responded:
"Thank you for your review, Barbara! We appreciate you taking the time to share your experience."
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Miranda Y.

October 30, 2023

5  out of  5
rating by Miranda Y.
"I switched from another state farm agency to Mike, and I am SO GLAD that I did! Mike and his associate Rochelle helped me fix the mess my previous agency created and they are so competent, kind, and patient. If you are looking for a State Farm agent, look no further! When you call Mike's office, you can always expect that someone would answer your call and tries their best to help you (unlike my previous agent). I didn't know there could be such a service difference among state farm agents, but go Mike and Rochelle!"
We responded:
"Miranda, we are so happy you are pleased with the service. Thank you for this kind review."
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Chris Key

October 20, 2023

5  out of  5
rating by Chris Key
"Very helpful, Rochelle was the best. Excellent follow up after my car accident. Rare to get that kind of customer service these days."
We responded:
"Thank you for the review Chris. It's great to have you as a client."
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Timothy Schell

September 29, 2023

5  out of  5
rating by Timothy Schell
"Been with Mike since I moved to the area about a year ago. Great office! Very helpful and polite staff! Saved me lots of money and I am so glad I called them when I moved here! I don’t usually write reviews but they’re worth it! Thanks again for everything!"
We responded:
"Thank you, Timothy! We are happy to have you as our client! "
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A C

September 12, 2023

5  out of  5
rating by A C
"We were referred to Mike in May 2023 by our prior insurance agent (an independent broker who did not have a company willing to insure a home we were purchasing in Atascadero). Thankfully, State Farm was still writing homeowners's policies in CA at that time, and Mike was friendly and knowledgeable and great to work with. He's an excellent communicator: responsive, thorough, and patient. I can recommend him whole-heartedly and hope we can continue to do business with him. (I have had limited contact with his staff, but they seem really knowledgeable and responsive too.)"
We responded:
"I really appreciate you taking the time to leave this review and it was a joy to assist you. "